Refund Policy and Procedure

At Esenes, we value quality, clarity, and a considered shopping experience. Returns may be requested within 7 days of delivery.

Eligibility

Items must be returned:

Unused

In original condition

With all original packaging

Valid Requests

Returns are accepted for:

Damaged items

Incorrect deliveries

Items that do not match their description

Process

To initiate a return, please provide:

Your order number

A brief explanation

Supporting images where applicable

Further instructions will be shared upon review.

Refunds

Refunds are issued once items have been received and approved.

Please allow 5–10 business days for processing.

Shipping

Return shipping is covered in cases of error or damage.

In other instances, shipping may be the responsibility of the customer.

Platform Note

Esenes operates as a curated multi-brand platform.

Order fulfilment is managed by individual brands, held to our high standards.

Refund Policy